Terms & Conditions

1. Definitions

In these Terms & Conditions, “consumer” refers to the customer placing an order through the webshop. “Entrepreneur” refers to Cafta Clothing. “Distance contract” refers to an agreement concluded online between Cafta Clothing and the consumer.

2. Identity of Cafta Clothing

Company name: Cafta Clothing
Address: Bijsterhuizen 2527, 6604 LM Wijchen, The Netherlands
Email: info@caftaclothing.com
KvK number: 87658291
VAT number: NL004467977B18

3. Applicability

These Terms & Conditions apply to every offer, order and agreement concluded between Cafta Clothing and the customer through our webshop.

4. The Offer

All offers are subject to availability. Product descriptions, images and prices are presented as accurately as possible. Minor differences in colour, fabric texture or handmade details may occur, especially with artisanal or handcrafted pieces.

If an error in pricing or product information is identified after an order has been placed, we will contact you as soon as possible. You may then choose to proceed with the corrected order or cancel the order without penalty.

5. Order Confirmation

The agreement is concluded once you place an order and receive an order confirmation by email. Cafta Clothing reserves the right to cancel an order in the event of non-payment, refusal of payment, suspected fraud or incorrect product information.

6. Right of Withdrawal

Consumers have the right to withdraw from their purchase within 14 days of receiving the order, without giving a reason. To exercise this right, please contact us by email at
retour@caftaclothing.com.

Products must be returned unworn, unwashed and in their original condition, with all labels and packaging intact. Items that show signs of wear, damage, perfume, make-up or stains cannot be accepted for return.

7. Custom-Made & Adjusted Items

Custom-made, custom-sized, personalized or adjusted items cannot be returned, as they are made or altered especially for you. This includes length adjustments.

These items can only be returned if they arrive damaged or incorrect.

8. Returns & Refunds

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or you received a damaged or incorrect item.

Once we have received and inspected your return, your refund will be processed within 7 business days through the original payment method. Please note that it may take additional time for your bank or payment provider to process the refund.

9. Prices & Payment

All prices are listed in euros and include VAT unless stated otherwise. Shipping costs are not included in the product price and are calculated during checkout.

Accepted payment methods include iDEAL, credit card, Bancontact and Apple Pay.

10. Shipping & Delivery

Cafta Clothing delivers within the Netherlands and to selected international destinations. Delivery times are estimates and may vary due to holidays, customs clearance, courier delays or other circumstances outside our control.

Shipping costs are calculated based on destination, size and weight of the order. These costs are shown during checkout before you complete your order.

11. Customs Duties & Import Taxes

For deliveries outside the European Union, customs duties, import taxes or additional fees may apply. These costs are the responsibility of the customer and are not covered by Cafta Clothing.

Cafta Clothing has no control over these charges and cannot be held responsible for delays caused by customs clearance.

12. Product Availability

All products are subject to availability. If a product is no longer available after an order has been placed, we will contact you and offer a suitable solution, such as an alternative item or a refund.

13. Address Changes & Tracking

Please check your shipping details carefully before placing your order. Once an order has been confirmed, we are unable to guarantee changes to the shipping address, as orders may be processed quickly.

Once your order has been shipped, you will receive a confirmation email with tracking details to follow your delivery.

14. Responsibility During Shipping

Once an order has been handed over to the courier, the delivery process is handled by the courier. If your package appears to be delayed or lost, please contact us and we will assist you in checking the shipment.

15. Complaints

If you have a complaint about our products or service, please contact us at
info@caftaclothing.com.
We aim to respond within 5 business days.

16. Contact

For questions about these Terms & Conditions, you can contact us at
info@caftaclothing.com.